Shruti Ramiah

Living with Diabetes

November 2009

User research, Service design

CIID
Copenhagen, Denmark

‘Living with diabetes’ is a new approach to the care of people with chronic illnesses such as diabetes – conditions where medicine cannot cure but help improve everyday life.

It is a service design concept that aims to address the challenge of making hospital visits for routine check-ups a seamless part of everyday life for diabetics and encourage proactive attitudes toward personal and preventative health care.

Acknowledging the rising number of diabetics and the building strain on existing health care systems, our concept envisions that certain health care services could be decentralized from large hospitals to be a network of localized health centers which will be embedded in shops, gyms, cafes, commuter trains and other such places that people frequently visit. This would allow people to have their routine appointments more conveniently and casually, making health care a more personal and sociable experience.

Speaking to diabetics, a key learning was that they did not view their condition as an illness, but in fact just another part of them. They felt that they led a healthy lifestyle; one that would benefit any person. The routine visits to the hospital however broke this feeling of control. It regularly disrupted their working life and the environment brought back feelings of being unwell and unhealthy. These insights led to our concept for ‘Living with Diabetes’.

A network of decentralised clinics would make routine check-ups less disruptive and allow people to be more relaxed and consistent with their tests. The patient information and records would remain centralised with their hospital and this in no way eliminates the patient-doctor interaction.

This design concept is not intended for those with extreme or critical conditions requiring intensive care. It focuses on people who are stable and well adjusted to their condition.

Collaboration with:

Anders Højmose
Dean McNamee
Eric Norman Stevenson
Mary Huang

Living with Diabetes
Living with Diabetes
Living with Diabetes
Living with Diabetes
Living with Diabetes
Living with Diabetes
Living with Diabetes
Living with Diabetes

CONTACT
hello@shrutiramiah.com